User Manuals and Troubleshooting Guides

Top customer service for any product-related knowledge need

When users have questions about or problems with your product, they want complete, relevant knowledge that gets right to the point. Asking them to search through PDFs and wiki pages—and piece together the answer they need themselves—creates frustration and makes the wrong statement about your business and your customer service.

Theum uses your product documentation to create an answer-oriented knowledge base that enables you to go beyond ‘post the docs for download’ customer service. Simply point Theum at your existing product manuals, specifications, and how-to guides in whatever format. Theum’s powerful AI gives users fast, 1-click access on any device to a complete “answer” for any product-related need they have—without having to search through documents.

User Benefits

  • Delivers instant, ready-to-use answers, freeing users from hunting through document hits
  • Eliminates document launching and PDF chaos
  • Ensures users get all relevant information from every contributed document, including pictures, examples, exceptions, and special conditions
  • Appears and functions consistently on every device from smartphone to PC

Business Benefits

  • Requires no changes to the existing document process or authoring tools
  • Self-updates as documents change
  • Decreases call center demand
  • Improves customer self-service results and your overall customer service reputation
  • Decreases internal costs and eliminates human effort on both sides

Application Areas

  • Manuals
  • Specifications
  • Troubleshooting procedures
  • How-Tos
  • FAQs